OUR HOTEL’S POLICY IN REGARD TO THE APPLICATION OF THE HEALTH PROTOCOL FOR COVID-19
General
The health protocol applied in the hotel KRESTEN ROYAL EUPHORIA RESORT, is based on the accurate and full implementation of the official health protocols already issued, and of those expected to be issued by the Greek authorities. These protocols are implemented in the procedures of all services offered by the hotel to its guests.
The hotel’s management aims to the provision of high-level services to our guests and considers this to be of prime importance, by complying with the directives and the official hygiene regulations approved by the Greek government. The staff’s training on the implementation of the hygiene code has been conducted by an independent certifying body, approved by the Greek government.
The Management
The hotel’s Management has been trained and certified through procedures provided by the Hygiene Code for COVID-19 and has developed a specific action plan to deal with suspect case(s) of COVID-19, which will be readjusted after every new legislation or circular.
Communal Areas Cleaning Services
Every communal area of the hotel is regularly and sufficiently cleaned and disinfected by our efficient & well trained cleaning staff, according to our cleaning scheduled procedures.
In many places of the premises you will find antiseptic gels or antiseptic disposal wipes.
The Staff
All the staff members of the hotel have been trained and certified by an independent body on the implementation of the health protocol for COVID-19.
All staff members are weekly Covid 19 self-tested.
The staff makes use of all the safety measures (gloves, masks) and
complies with the hygiene directives (safety distances and regular disinfections in every operation they are
involved).
The procedures of all services offered by the hotel’s staff are certified
regarding their correctness and implementation with a certified HACCP system.
Wellness Spa, Hair Salons and Fitness Services
In our hotel all services of spa, hair salons and fitness are provided, with the exception of those of sauna and hammam,
Whereas the use of the heated indoor swimming pool, is not allowed.
The number of guests per room is controlled and it is not allowed to exceed the number prescribed by the official health protocols.
We comply with the hygiene regulation in all our services.
Check-in & Check-out Process
The check-in and check-out processes can be carried out quickly & alternatively, by using no documents, but instead state-of-the-art electronic digital applications by installing them easily and on-the-spot in the guests’ mobile phones.
The process is quick, safe, and within the framework of the General Regulation on Personal Data Protection (GDPR).
The check-in and check-out operation hours are:
Check-in time is after 15:00 hrs.
Check-out time is by 11:00 noon.
The guests’ transfer to their rooms is carried out by club cars, implementing accurately the directives of health protection and disinfection in each transfer.
Pool and Beach Services
In the areas of the pools and the beach the safety distances are implemented regarding the layout of the sunbeds, whereas the procedures of disinfection and cleaning are implemented in accordance with the provisions of the hygiene code. Specialized staff members are always present with the guests, throughout the operation of these areas.
Room Cleaning Services
The rooms are cleaned and disinfected before the guests’ arrival, by using not only appropriate detergents and disinfectants, but also the appropriate equipment, such as steam cleaners, whereas the rooms are sufficiently ventilated.
During our guests’ stay the cleaning room services are provided daily and only in case of a guest’s request on a daily basis, always according to the official approved health protocol.
Our Guests
Our dear guests are kindly requested to follow the staff’s indications and comply with the safety distances (1,5 metres) between them, with the exception of escorts and families, in accordance with the hygiene code.
In addition, in the framework of the hotel’s policy for the reduction of documents use, our guests are kindly requested to be informed on their accounts via email, or via the relevant application for smart phones within the premises of the hotel.
It is recommended that our guest use their credit or debit card for transactions within the premises of the hotel.
In the framework of the policy for the safety and health protection of our guests, the entrance in the hotel is not allowed to those who do not stay in the hotel.
Catering Services
In the catering establishments are implemented all the provided distances among tables and sittings, as well as the procedures of disinfection of every sitting.
Wherever buffets are served, the customer service is carried out per
person by specialized staff members, by implying the hygiene code and providing high quality customer services.
In any other case, table service is offered.
The food and beverage menus are available in electronic form and can be access by the guests via a relevant application, which can be installed in the guest’s smart phones (recommended).
Antiseptic disposal wipes are available in every table, whereas antiseptic gels are available in many places in the communal catering establishments.
We Need Everyone’s Participation
The Management, the executives and the trained staff have designed and implemented all the necessary actions so that our guests can relax and enjoy their vacation with high-quality services and in a safe place, in terms of hygiene.
In case of any queries or questions, please address the hotel’s executives and the competent staff member will contact you promptly.
The success of our efforts relies on your understanding and your personal participation and support of our plan. It is clear that the success of our efforts will be your success, as well.
Help us comply with all the protection measures, by complying, on your part, with the hygiene regulations, with regular disinfection and by keeping the safety distances.
Our aim is to make sure you enjoy your vacation, and to keep you safe.
